terms & conditions
Cancellation Policy and other Fees
Reservation Confirmation:
➔ Online or phone reservations are not considered final or confirmed until approved by one of our representatives, along with the price.
➔ Upon confirmation, an email notification of the finalized reservation will be sent to the provided email address, including the confirmed price.
Cancellation Policy:
➔ All reservation cancellations incur a cancellation penalty if canceled after finalization by our dispatch office.
➔ Sedan/SUV reservations canceled within 24 hours prior to pickup time will incur a 25% cancellation charge with no exceptions.
➔ Vans/Limo/Buses reservations canceled within 72 hours prior to pickup time will incur a 50% cancellation charge. Cancellations within 72 hours will have a full cancellation charge.
➔ Cancellations made within 24 hours of pickup time will be charged the full fare with no exceptions.
Flight Change Policy
➔ Passengers must notify our dispatch office of any flight changes at least 5 hours prior to the scheduled pickup time.
➔ Failure to notify within the specified timeframe will result in full cancellation charges being applied for the scheduled ride.
Baggage Policy
➔ Passengers are responsible for collecting all luggage and items upon reaching the destination from the vehicle.
➔ Any lost baggage or items by airlines will be the passenger’s responsibility.
➔ Waiting time charges will be applied for waiting at the airport after the grace period has passed.
Domestic Flights Policy
➔ 45-minute grace period is provided for domestic flights from the time the flight actually lands at the airport.
➔ Waiting time charges will be applied after the 45-minute grace period at a rate of $1.00 per minute.
International Flights Policy
➔ 1 hour and 10-minute grace period is provided for international flights.
➔ Waiting time charges will be applied at a rate of $1.00 per minute after the grace period has passed.
Customs Arrivals Policy
➔ Drivers will wait for an hour and 15 minutes for international flights and one hour for domestic flights at customs.
➔ If no contact is made within this time frame, the driver will be released, and a full charge will be applied.
➔ If the passenger contacts our dispatch office/driver and requests the driver to wait, the driver will comply, and waiting time will be charged at $1.00 per minute.
Clean Up Fee Policy
➔ A penalty of $100 will be charged for incidents such as drink spills or passenger vomiting in the car, necessitating detailed cleaning.
➔ If there is any interior/exterior damage caused to the vehicle by the passenger, a penalty charge will be applied to either the passenger or the billing contact.
McLane Limo Service Inc Policy
➔ Passengers must inform the booking agent when making a reservation if they are traveling with a pet (dog/cat).
➔ Pets must be placed in a pet carrier while riding in our vehicles.